Monday, July 5, 2010

Backup Exec - E00084F4

I am having a frustrating problem with BackupExec 12.5 and Server 2008 x64 on HP Hardware. The Firmware, Drivers, OS and Backup Exec are all patched. I have the issue occurring on both HP Proliant ML350 G5 and G6 servers. Drive is an external HP Ultrium LTO3.

Backup- C:
Storage device "HP 1" reported an error on a request to write data to media. Error reported: A device attached to the system is not functioning. V-79-57344-34036 - An unknown error has occurred.

E00084F4 is the error code

Adamm Mover Error: MoverDeviceIo::Write - m_wrapper.WriteData failed!
Error = ERROR_GEN_FAILURE
Drive = "HP 1"
{EB49ECC5-2EC6-4C93-953F-827B4F63D574}
Media = "LTO000002"
{D217388A-A8AC-4474-A487-3A74E385D10C}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)

The backup will run for between 5 and 10 minutes before failing. The error code is generic, suggesting a driver issue. I’m using the Symantec driver and have installed the latest Symantec drivers.

HP LTT’s tests run fine.

http://www.symantec.com/connect/forums/jobs-failing-error-code-e00084f4-using-hp-ultrium-4-lto-external-scsi-tape-drive

The solution? Disable the HP Agents, specifically the HP Insight storage agent.

EDIT - This issue is now documented with Symantec. http://www.symantec.com/business/support/index?page=content&id=TECH61192&actp=search&viewlocale=en_US&searchid=1304024734667

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