I am having a frustrating problem with BackupExec 12.5 and Server 2008 x64 on HP Hardware. The Firmware, Drivers, OS and Backup Exec are all patched. I have the issue occurring on both HP Proliant ML350 G5 and G6 servers. Drive is an external HP Ultrium LTO3.
Storage device "HP 1" reported an error on a request to write data to media. Error reported: A device attached to the system is not functioning. V-79-57344-34036 - An unknown error has occurred.
E00084F4 is the error code
Adamm Mover Error: MoverDeviceIo::Write - m_wrapper.WriteData failed!
Error = ERROR_GEN_FAILURE
Drive = "HP 1"
Media = "LTO000002"
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)
The backup will run for between 5 and 10 minutes before failing. The error code is generic, suggesting a driver issue. I’m using the Symantec driver and have installed the latest Symantec drivers.
HP LTT’s tests run fine.
The solution? Disable the HP Agents, specifically the HP Insight storage agent.
EDIT - This issue is now documented with Symantec. http://www.symantec.com/business/support/index?page=content&id=TECH61192&actp=search&viewlocale=en_US&searchid=1304024734667