Monday, August 30, 2010

Trend Micro WFBS Service Pack fails to install on SBS 2008

Just encountered an issue installing SP2 for Worry Free Business Security 6. The installer errors at the "Stop World Wide Web Publishing Service".

The dialog reads "The World Wide Web Publishing Service needs to finish a task now in progress. Please wait a few minutes before trying to install SP2".

This is caused by ther Terminal Services Gateway service, which depends on the WWW Publishing service.

Stopping the Terminal Services Gateway service prior to starting the installation will allow the service pack to install. You will need to restart the service manually after the installation.

Of course, it does mean you will need to find another way onto the server to install this remotely (Thanks HP for iLO).

EDIT: Subsequently found this post on the Trend forum relating to the issue.

1 comment:

  1. If you move the alert so that you can look at the progress dialog behind it you'll notice the message "A stop control has been sent to a service that other running services are dependent on."

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